Gift Vouchers Terms and Conditions

The eVoucher is available for purchase online at

eVouchers are not redeemable for cash or eVouchers and the pin number on the eVoucher will be required when using them online or with the Customer Care Team. 

The eVoucher is not a cheque guarantee, credit or charge card. 

You can check the balance of Your eVoucher online by logging into Your account or contacting the Customer Care Team.

When You use the eVoucher, the amount of Your purchase will be deducted from the balance on account. Change will not be given. The balance may be applied to future purchases.

Your eVoucher can only be redeemed in a country operating in the same currency as the country the eVoucher was issued. 

When returning goods that were purchased with an eVoucher, You will be credited with an eVoucher to the value of the one used in the original transation only. This eVoucher will be issued in the form of account credit. 

eVouchers purchased online with other product will be despatched separately from product ordered at the same time and cannot be despatched with other product.  

The eVoucher is valid for a period of 12 months from date of issue. If the eVoucher is not used within the 12 months from date of issue - the eVoucher will automatically expire at the end of that period and the balance on the eVoucher will be forfeited. 

ihartTOYS Pty Ltd reserves the right to amend these terms and conditions and / or disontinue the eVoucher at any given time. This provision does not affect your other statutory rights as a consumer.

The eVoucher is non-refundable and non-transferable. 

Please treat this eVoucher as cash. ihartTOYS Pty Ltd will not accept any liability for lost, damaged or stolen eVouchers. You are able to register Your eVoucher online to protect any unspent balances in the even Your eVoucher is lost or stolen. In which case We will cancel Your original eVoucher making it invalid for use, and re-issue You with a replacement.

The eVouchers are subject to security checks. 

ihartTOYS Pty Ltd will cancel the value of the eVoucher if we fail to receive payment from the purchaser's bank or card company for the initial purchase of the eVoucher. We reserve the right to refuse to accept eVouchers in payment or part payment of any transaction where it suspects that the card or any amount on it may have been stolen, duplicated, tampered with or obtained in another illegal way. Further action may be taken where the fraudulent use of a credit card is suspected and bank chargebacks are issued against purchases.

All refunds/ exchanges of goods purchased with the eVoucher will be made in accordance with the Refund Policy, pursuant to our Website Terms and Conditions. This provision does not affect Your other statutory rights as a consumer.

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